17-user wholesale/distribution client (2008 - present)

The client’s story

in 2008, this client hired us to install a content filter in their Pomona office. After we completed this task, they continued to use us and they remain our client today. Over the years, we helped them with many projects and made many improvements to their system. Since 2008, this client has only had one major problem. They were infected with a ransomware virus. This is described below.

Case Study - a ransomware virus

Problem

Within the last few years, this client’s system was infected with a ransomware virus. Almost all of the client’s data was infected. This included the client’s accounting system and all users’ data such as Adobe PDF files, Word documents, Excel spreadsheets, PDF files, photos, and other users data. This type of virus puts a password on critical files and then the author of the virus holds the data hostage. The author will only release the password if they are paid in bitcoins. Usually they charge per infected machine.

Solution

We designed this client’s system to include a disaster recovery plan. We setup a system that could recovery from a major disaster. This includes physical disasters like earthquake, fire, and theft. It also included computer disasters like hard drive failures, accidental deletions, virus infections, and others. As a result, our client did not have to pay the fee. Instead, we simply scanned the network and removed any infection that was present. Then we restored all data from their backup. Their system was up and running like nothing happened within 12 hours. Most of the 12-hours was spent scanning all 17 PCs and 3 servers.