Case Study 1


90-user manufacturing client (2007 - present)

This company's system had lots of problems including the use of NT 4.0 which in 2007 was more than 10 years old, a POP3 email system which did not allow users to keep all of their emails on multiple devices, and no backup. The most problematic were the following 6 major issues:

  1. One failure away from a major disaster. This included a failed drive, a power outage, a virus or malware infection, a server being knocked over, etc;
  2. Their most current backup was more than 2 months old;
  3. Had an old central authentication system;
  4. Had a simple email system that did not allow for collaboration; 
  5. Unstable remote access for their 3 other locations; and
  6. Had many single points of failures in their system.

The following is what we did for them:

  1. Addressed all vulnerabilities with hard drives, power outages, virus protection, server mounting, etc. This minimized the possibility of a major disaster;
  2. Implemented a disaster recovery plan that allowed for recovery up to 1 year later; 
  3. Implemented centralized management of users, email, and antivirus;
  4. Implemented a corporate email system;
  5. Stabilized their remote access; and
  6. Implemented high availability in their Internet connections, switches, and remote access servers.

The below is a more specific summary of the system before us and the system under our management:

After

  • Upgraded to Microsoft Active Directory Services;
  • Upgraded email system to an on-premise Exchange server;
  • Upgraded to a Symantec corporate antivirus system;
  • Add organization with an enclosed APC server rack to mount all servers, UPS batteries and other equipment;
  • Upgraded to a Cisco gigabit network with failover;
  • Replaced all clone servers with Dell PowerEdge servers;
  • Add backup and a disaster recovery plan;
  • Upgraded old UPS with newer UPS system capable of 2-hours of runtime;
  • Upgraded DSL to two 20 Mbps and 10 Mbps fiber connections for failover;
  • Upgraded to Citrix for secure remote access; and
  • Added wireless for plant floor and office.

Before

  • Had a very old Microsoft NT 4.0 domain;
  • Had a POP3/SMTP email system hosted by Godaddy;
  • Had an old antivirus system that was out of date;
  • Disorganized server room where servers were not mounted and stacked on top of each other;
  • Had a slow 10/100 network;
  • Had clone servers;
  • Had no backup or disaster recovery plan;
  • Had a UPS backup battery but was not connected;
  • Had a slow 6 Mbps DSL line;
  • Had unsecured remote access; and
  • Had no wireless.